Top 10 Hotel Management Tips for Managers in the Hospitality Industry



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Hotel managers have the task of ensuring customers are satisfied and overseeing all of the different activities and departments of a hotel: banquet hall, restaurant, conference center, tourist attraction, fitness center, spa/wellness center, and more.

Here are the Top 10 Tips for Managing a Hotel:

10. Build and lead a great team. As a hotel manager, you are only as good as the team around you. That is why forming and fostering a great team is of utmost importance.

Focus on developing a company culture that reflects the goals of the company. Connect with workers and be present in the life of the hotel. As a manager, a compliment and a smile go a long way to developing a positive team environment.

9. Always learning and improving. Hotel managers are often a jack-of-all-trades because their position forces them to be: business manager, recruiter, teacher, trainer, cleaner, crowd controller, bartender, the list goes on!
8. Greet your guests.
The classic rock song Hotel California’s lyrics captures the power of a good first impression of a hotel manager, “There she stood in the doorway // I heard the mission bell // And I was thinking to myself // This could be Heaven or this could be Hell.”

7. Be Prepared for Emergencies.

The Radio Hailer Emergency Communication System

Because the availability of electricity is not always an option during these situations, it is important to have a communication channel that is not dependent on electricity. A battery-powered Portable Public Address System is the perfect option.
The Radio Hailer Emergency Communication System from AmpliVox allows users to communicate over a mile and to an audience of up to 5,000 people, while the Safety Strobe Megaphone will record your emergency message and play it back amplified.

6. Strategic Business Relationships.

Whether it be offering guests coupons to a local restaurant, offering discounts through tourist destinations, or partnering with local universities and corporations, strategic business relationships can be a powerful way to ensure a constant stream of people are coming through your doors.
5. Be internet savvy. There are several reasons why hotel and restaurant management professionals need to be web savvy.

1. Hotel Marketing: All hoteliers want to know how to better market and brand themselves.
Using social media sites like Facebook, Twitter, & YouTube is great way to connect with potential customers. An example of a useful YouTube video is to make a two-minute video that captures the top 5 reasons your hotel rocks!
Make your website locally optimized for search. This is an easy way to connect your hotel to those looking for a hotel in your specific area. Submitting your hotel’s address and website on Google Maps and Places will pay dividends for years to come.

2. Customer Service: More and more hotel reservations are booked online. For the convenience of your guests, offer online booking, and make sure your hotel is listed on sites like Expedia, Kayak, and Priceline. Connect your hotel management system to your online booking program and you are able to automatically build an email list for email marketing.

3. Reputation Management: Often times a small fraction of customers who had a bad experience are more likely to write a negative review than the overwhelming majority who had a great experience. This can pose to be a problem for those in hotel and tourism management.

4. Have the right equipment. Hotels need to have the right hotel supplies to be able to maintain their business and daily activities. It is important to have a hotel management software systems, transportation for airport shuttles, the right lecterns and podiums in your conference room, and the right public address systems within the hotel.

The Victoria Solid Hardwood Multimedia Lectern from AmpliVox is the perfect addition to any meeting or conference room. The classic style, multimedia functionality, optional built-in sound system, and portability makes the Victoria a favorite among hoteliers and presenters alike.

3. Boundaries.
2. The customer is always right. Always! Listen to complaints and don’t just fix them, fix the root problem behind them. Turn the weakness into a strength by using the complaint as an opportunity to improve the way your hotel functions. Do everything you can to turn an upset guest’s problem into a good story they will want to share of how you went above and beyond the call of duty to ensure their good experience.
1. Have fun! As a manager, it may seem like you have a never ending list of things to do. Enjoy your guests, enjoy your staff, and enjoy your work.

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18 thoughts on “Top 10 Hotel Management Tips for Managers in the Hospitality Industry”

  1. The Hotel Management Diploma combines hands-on hospitality courses, including rooms division, reception, and restaurant operations, and it required a perfection skill thanks for sharing such a informative video.

  2. Here's the best advice you will get: Choose another career path!

    I chose Hotel Management as my major and it was the biggest mistake of my life. It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM.

    Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so. The new owners will have their own management company, who will hire their own GM. The new GM will bring his own director of sales and perhaps a few other managers. This makes it difficult to get promoted and turnover VERY prevalent. When you get laid off you have to find work in another state.

    Furthermore, your education is WORTHLESS.  It would have been much more beneficial to work the four years instead of obtaining the four year degree.   You obtain no skill from college.

    Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile:

    Pay is terrible for entry level employees and first line managers.

    Working nights and 99% of weekends in my case.  It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.

    Get used to working 3-11PM one night and 7AM – 3PM the next day.

    It is not uncommon to get called into work on your days off when people call off.

    Forget about holidays off.  In my year and a half in that industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure.  To be fair, I did get one Easter off.

    Not having two consecutive days off was the norm for me.

    Customers abuse you.  Getting yelled at was anything but uncommon.

    If customers don't like you, they can report their experience on travel sites.  This didn't happen to me but it did to a couple of my coworkers.

    Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.

  3. ummm I have some questions, can u pls help me reply with my question? I am going to transfer my university after few years. in this type situation am I allow to continue my year 2 degree after finish diploma 2 years or do I have to restart from year 1 degree?

  4. My teacher sent our class this link. The information is good but who ever did the editing needs to go back and fix it. Jumps from 5 to 2 to 3 to 4 to 3 to 2 again, so its really giving 12 tips not 12. Again all great tips but poorly edited.

  5. Hi Dilip, i have heard about that tool called Geteco as well. In fact my hotel management team is in process of implementing it. I have seen a demo of how it works and their website as well. Cant waif for it to be under operation. Cheers 🙂

  6. Interesting…however there are lots more of other amazing tips out there for hotel managers to start thinking of for this year. An example of an impressive tool would be the Geteco feedback tool that some hotels are using now. Plus others that managers can use to ensure better guest satisfaction for the year 2013

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