Whether you’re just starting a cleaning business or simply want to learn new and better ways to keep your existing janitorial or residential cleaning company profitable, in these videos Dan covers everything from the latest trends in janitorial bidding, invoicing and inspection software to proven marketing strategies to help you grow.
If they’re ‘out of line’, blatantly disrespectful, and completely unreasonable – that’s one thing. But, if they’re simply a negative ‘Nancy or Ned’ that may be something else. There’s a difference between being simply a ‘downer’ – and being unreasonable (or unprofitable). One may be something you need to handle by discussing or dropping them; the other may be something you can manage by simply keeping a useful perspective about.
Check out today’s fast paced video where Dan talks about the difficult topic of handling difficult commercial cleaning customers. While understanding there’s some behaviors that are absolutely not acceptable, Dan tries to talk about considering trying to be a bit patient when dealing with contacts at the buildings you clean who are more miserable, surly or depressed than unreasonable. It’s a tough topic, but one worth giving some perspective and possibly time to – before thoughtlessly reacting to.